IWS Water Hygiene were commissioned by a UK City Council to provide Legionella risk assessment, L8 Inspection and monitoring programmes and clean and disinfection of water systems at 960 locations for council clients including, education, housing, social services, commercial, libraries and museums.
Prior to the award to IWS, The City Council were receiving 960 hand written service reports each month and all Legionella risk assessments were in paper format. Within the first month of mobilisation the IWS ORT system had been populated with all site and asset information.
Working in partnership with the City Council we are developing the asset management database to include purchasing and invoicing functionality. IWS Water Hygiene has also adopted specific working methods to provide and maintain a high level of delivery for customer Satisfaction both for the client and residents.
Feedback from client reviews indicates that IWS are considered to be one of the best performing contractors within the Council’s framework.